Shipping policy
Effective Date: October 16, 2026
Last Updated: October 16, 2026
Thank you for shopping at SPLF. We are committed to providing clear, transparent, and reliable shipping information to help our customers understand the order processing and delivery process.
This Shipping Policy applies to all orders placed through our official website at https://splf.shop.
Shipping Destinations
SPLF currently provides shipping services exclusively within the 48 contiguous United States.
All orders are fulfilled and shipped through our third-party fulfillment and logistics partners located in the United States.
We do not currently offer shipping to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, other U.S. territories, or international destinations outside the United States.
Customers must provide a valid and complete shipping address within our eligible delivery area when placing an order.
Shipping Rates and Free Shipping
SPLF offers standard shipping within the contiguous United States at the following rates.
Orders with an eligible order value below $100.00 USD are subject to a flat shipping fee of $5.00 USD.
Orders with an eligible order value of $100.00 USD or more qualify for free standard shipping.
All shipping charges are calculated in U.S. dollars and displayed during checkout before the order is completed.
The applicable shipping fee is determined by the eligible order value and shipping destination. Customers can review the final shipping charge before submitting payment.
Daily Order Cutoff Time
Our daily order cutoff time is 8:00 PM Pacific Time (PT), based on Los Angeles, California, United States.
Pacific Time follows the daylight saving time schedule observed in Los Angeles. Pacific Standard Time (PST) is UTC-8 during standard time, while Pacific Daylight Time (PDT) is UTC-7 during daylight saving time.
The order cutoff time always follows Los Angeles local time, regardless of the customer's location within the United States.
Orders placed before the daily cutoff time on a regular business day enter our standard order processing schedule.
Orders placed after 8:00 PM Pacific Time are considered received for processing on the next available business day.
Orders placed on Saturdays, Sundays, or applicable public holidays enter the processing schedule on the next available business day.
The daily order cutoff time determines when an order becomes eligible for processing. It does not guarantee that an order will be shipped on the same day.
Order Processing Time
Our standard order processing time is 1 to 2 business days.
Orders are processed Monday through Friday, excluding applicable public holidays.
Order processing includes reviewing order information, preparing purchased products, packaging items, and arranging shipment through our third-party fulfillment partners.
Orders placed before the daily cutoff time on a regular business day are processed according to our standard handling schedule of 1 to 2 business days.
Orders received after the cutoff time, during weekends, or on applicable public holidays will begin processing on the next available business day.
Processing time refers to the period required to prepare an order and hand it over to the shipping carrier. It does not include shipping transit time.
Shipping Transit Time
Our estimated standard shipping transit time is 5 to 9 business days.
Shipping transit days are calculated from Monday through Friday, excluding applicable public holidays.
Transit time begins after an order has been processed and handed over to the shipping carrier.
Our third-party logistics partners arrange transportation and delivery to eligible addresses within the contiguous United States.
Actual transit time may vary depending on the customer's delivery location, carrier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.
Total Estimated Delivery Time
Our total estimated delivery time is 6 to 11 business days, including both order processing and shipping transit.
Order processing generally takes 1 to 2 business days, followed by an estimated shipping transit period of 5 to 9 business days.
The earliest estimated delivery time under our standard schedule is approximately 6 business days, while the latest estimated delivery time is approximately 11 business days.
Estimated delivery dates are calculated based on the order placement time, daily order cutoff time, applicable business days, processing time, and shipping transit time.
Orders placed after the daily cutoff time may have their estimated delivery dates adjusted because processing begins on the next available business day.
Weekends and applicable public holidays are excluded from standard business-day calculations and may extend the calendar time required for delivery.
These delivery timeframes are estimates rather than guaranteed arrival dates.
Business Days and Weekend Orders
Our regular order processing and shipping transit schedules operate Monday through Friday.
Saturday and Sunday are not counted as standard business days when calculating processing and estimated shipping times.
For example, an order placed on Monday at 7:00 PM Pacific Time is received before the daily cutoff and enters the normal processing schedule for that business day.
An order placed on Monday at 9:00 PM Pacific Time is received after the cutoff and enters the processing schedule on Tuesday, provided Tuesday is a regular business day.
An order placed on Saturday or Sunday enters the processing schedule on the following Monday, provided Monday is not an applicable public holiday.
The estimated delivery date is adjusted according to the applicable processing and transit schedules.
Public Holidays
Applicable U.S. public holidays are excluded from our standard business-day calculations.
Our third-party fulfillment partners and shipping carriers may operate on modified schedules or temporarily suspend certain services during public holidays.
Orders placed on or around major public holidays may require additional time for processing or delivery.
We recommend allowing additional delivery time during periods of increased shipping activity, especially around major holiday seasons.
Order Fulfillment and Shipping Partners
SPLF works with third-party fulfillment and logistics partners located in the United States to prepare, process, and ship orders.
Our fulfillment partners handle the preparation and shipment of eligible orders to customers within the contiguous United States.
Shipping carriers and fulfillment arrangements may vary depending on the customer's delivery location and the availability of shipping services.
We aim to ensure that our fulfillment arrangements support the estimated shipping and delivery timeframes published in this policy.
Order Tracking and Shipping Notifications
Once an order has been shipped, tracking information may be provided through the shipping confirmation email or other available order notification channels.
Tracking information may take some time to appear or update after the shipping carrier receives the package.
If you have questions regarding your order status or tracking information, please contact our customer support team at service@splf.shop.
Please include your order number when contacting us so we can assist you more efficiently.
Shipping Delays
Although we aim to deliver orders within the estimated delivery timeframe of 6 to 11 business days, occasional shipping delays may occur.
Delivery delays may result from severe weather, shipping carrier disruptions, public holidays, unexpected fulfillment interruptions, inaccurate shipping information, or other circumstances beyond our reasonable control.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team at service@splf.shop.
We will review your inquiry and assist you with the available order and shipping information.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping addresses during checkout.
Please verify your street address, apartment or unit number, city, state, and ZIP code before completing your purchase.
If you discover an error in your shipping address after placing an order, please contact us as soon as possible at service@splf.shop.
We will review your request and attempt to assist where possible. However, address changes cannot be guaranteed once an order has entered the fulfillment process or has been shipped.
If a shipment cannot be delivered because of an incorrect or incomplete address, please contact our customer support team for assistance.
Lost, Missing, or Damaged Packages
If your order arrives damaged, appears to be lost during shipping, or is marked as delivered but cannot be located, please contact our customer support team at service@splf.shop.
When contacting us, please include your order number, the email address associated with your purchase, and a description of the issue.
If your package or its contents arrived damaged, photographs of the packaging and affected products may help us review your request.
We will investigate the available shipping information and assist you with the appropriate next steps.
Any applicable refund or replacement will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.
Returns and Refunds
For detailed information about return eligibility, refund procedures, and applicable return conditions, please review the Return & Refund Policy available on our website.
If you need to return a product, please contact our customer support team before sending any merchandise back so we can provide the appropriate instructions.
Our registered business address is not a designated merchandise return address unless specifically confirmed by our customer support team.
Contact Information
If you have any questions regarding our shipping rates, order processing time, delivery estimates, or shipping arrangements, please contact us using the information below.
Store Name: SPLF
Legal Business Operator: Jinjiang Fansheng Trading Co., Ltd. (晋江繁盛商贸有限公司)
Customer Support Email: service@splf.shop
Official Website: https://splf.shop
Registered Business Address:
Room 2505, Unit 2, Building 11, Jinjiang Wanda Huafu, No. 888 Shiji Avenue, Jinjiang, Fujian 362200, China
Our registered business address is provided for business identification and correspondence. It should not be used as a product return address unless our customer support team specifically instructs you to do so.
Thank you for choosing SPLF. We appreciate your business and look forward to providing you with practical storage and home organization products.
SPLF Customer Support
Email: service@splf.shop
Effective Date: October 16, 2026