Refund policy

Effective Date: October 16, 2026

Last Updated: October 16, 2026

Thank you for shopping at SPLF. We value our customers and are committed to providing a transparent and straightforward return and refund process.

This Return & Refund Policy applies to purchases made through our official website at https://splf.shop and covers eligible orders delivered within the 48 contiguous United States.

Please review the following information carefully before requesting a return or refund.

Return Eligibility

SPLF accepts returns for both defective and non-defective products within 10 calendar days of delivery, subject to the conditions outlined in this policy.

Customers may request a return if they receive a defective or damaged product, receive an incorrect item, or change their mind about a purchase.

For standard returns involving non-defective products, items must be in new, unused condition, with their original packaging and included accessories.

Products that have been used, washed, or altered are not eligible for standard change-of-mind returns.

For reusable food storage bags and other food-contact products, items must remain unused and in their original condition to qualify for a standard return.

If a product arrives defective, damaged, or incorrect, please contact our customer support team for assistance. Such claims will be reviewed based on the circumstances and applicable consumer protection laws.

Return Window

Our standard return window is 10 calendar days from the date your order is delivered.

To initiate a return, customers must contact SPLF at service@splf.shop within 10 calendar days of receiving their order.

The return period begins on the confirmed delivery date, not the order placement date or shipment date.

Return requests submitted after the 10-day period may not qualify for a standard return, except where otherwise required by applicable law.

Once a return request has been approved, customers must follow the return instructions provided by our customer support team.

We do not currently offer an extended return period for holidays or seasonal purchases.

How to Request a Return

To request a return, please contact our customer support team by email at service@splf.shop.

Please include your order number, the email address associated with your purchase, the product you wish to return, and the reason for your request.

If the product is defective, damaged, or incorrect, please provide a description of the issue. Relevant photographs may help us review your request more efficiently.

Our customer support team will review your request and provide the appropriate return instructions, including the designated return shipping address when applicable.

Please do not send any products back before receiving return instructions.

Unauthorized returns sent to an incorrect address may experience delays or may not be processed.

Return Method

SPLF accepts returns by mail only.

We do not currently offer in-store returns or in-person return drop-off services.

Approved returns must be shipped to the designated return address provided by our customer support team.

Our third-party fulfillment and logistics partners operate within the United States. The appropriate return destination will be communicated after your return request has been reviewed.

Please note that our registered business address in China is not a designated merchandise return address.

We recommend using a trackable shipping service and retaining proof of shipment until your return has been completed.

Return Shipping Costs

For standard returns of non-defective products, customers are responsible for arranging and paying for return shipping.

SPLF does not automatically provide prepaid return shipping labels for standard change-of-mind returns.

The return shipping cost depends on the customer's selected shipping carrier, package size, weight, and shipping destination.

Customers are responsible for purchasing the appropriate return shipping label and paying the carrier directly.

For defective, damaged, or incorrect products, please contact our customer support team before arranging return shipping. We will review the issue and provide instructions in accordance with applicable consumer protection laws.

Restocking Fees

SPLF does not charge restocking fees for eligible returns.

There is no fixed restocking fee or percentage-based restocking fee deducted from approved refunds.

Customers remain responsible for applicable standard return shipping costs as described in this policy.

Return Inspection and Approval

Once a returned item arrives at the designated return location, it will be reviewed to determine whether it meets the applicable return conditions.

Standard non-defective returns must be in new, unused condition and include the original product components and accessories.

If the return is approved, the refund will be processed according to the refund timeline described below.

If an item does not meet the eligibility requirements, we will contact the customer regarding the outcome of the return review.

Any defective or incorrect item claims will be handled according to the circumstances of the order and applicable law.

Refund Processing Time

Our standard refund processing timeframe is 7 calendar days after the returned product has been received, inspected, and approved.

Approved refunds will be issued to the original payment method used when placing the order.

We aim to complete the refund process within 7 calendar days of return approval and receipt of the returned merchandise.

Depending on the customer's bank, card issuer, or payment provider, the time required for the refund to appear in the account may vary.

If you have not received your approved refund after the stated refund processing period, please contact us at service@splf.shop so we can review the refund status.

Refund Method

Approved refunds are issued to the original payment method used for the purchase.

Refund amounts are calculated based on the eligible returned products and the circumstances of the return.

Any applicable treatment of original shipping charges will be determined according to the reason for the return and applicable consumer protection laws.

SPLF does not charge a restocking fee for approved returns.

Exchanges

SPLF does not currently offer direct product exchanges.

If you would like a different product, size, color, or variation, you may request a return for the original item within the applicable 10-day return window and place a new order separately.

The original return must meet the eligibility requirements described in this policy.

Any approved refund will be issued according to our standard refund procedure.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us at service@splf.shop as soon as possible, preferably within 10 calendar days of delivery.

Please provide your order number, a description of the issue, and photographs when available.

Our customer support team will review the issue and provide instructions regarding the appropriate resolution.

Where a refund or return is appropriate, it will be handled in accordance with this policy and applicable consumer protection laws.

Nothing in this policy limits any rights or remedies that cannot legally be excluded.

Non-Returnable Conditions

For standard change-of-mind returns, products that have been used, washed, altered, or damaged after delivery are not eligible for return.

Reusable food storage bags and other food-contact items that have been used are not eligible for standard non-defective returns.

Products returned without the required authorization or sent to an incorrect return address may not be processed until the issue has been reviewed.

These conditions do not limit rights relating to defective, incorrectly supplied, or otherwise nonconforming products under applicable law.

Lost Return Shipments

Customers are encouraged to use a shipping service that provides tracking information when returning merchandise.

Please retain your shipping receipt and tracking details until the return has been completed.

If a return package is delayed or appears to be lost in transit, contact your selected shipping carrier and notify our customer support team.

We will review the available return tracking information and provide assistance where possible.

Order Cancellations

If you need to cancel an order, please contact us at service@splf.shop as soon as possible after placing your order.

We will review the cancellation request based on the current order processing and fulfillment status.

Once an order has entered shipment or has been handed over to a carrier, cancellation may no longer be possible.

If the order has already shipped, you may request a return after delivery in accordance with this Return & Refund Policy.

Contact Information

If you have any questions about return eligibility, return shipping, refund processing, or an existing order, please contact our customer support team.

Store Name: SPLF

Legal Business Operator: Jinjiang Fansheng Trading Co., Ltd. (晋江繁盛商贸有限公司)

Customer Support Email: service@splf.shop

Official Website: https://splf.shop

Registered Business Address:

Room 2505, Unit 2, Building 11, Jinjiang Wanda Huafu, No. 888 Shiji Avenue, Jinjiang, Fujian 362200, China

The registered business address above is provided for business identification and correspondence purposes only. It is not a designated return shipping address.

Please contact our customer support team to obtain the appropriate return address and instructions before mailing a return.

We appreciate your business and thank you for choosing SPLF.

SPLF Customer Support

Email: service@splf.shop

Effective Date: October 16, 2026